Demonstrated track record of building and maintain outstanding customer relationships.
Engaged with diverse clientele to accurately identify requirements and deliver exceptional service to achieve customer satisfaction.
Proposed service packages to address client’s dynamic requirements and maximize sales volume.
Managed the sales lifecycle and prepared agreement forms and contract revisions.
Negotiated prices while collaborating with sales management to secure profitable deals.
Communicated with customers through phone, text, and emails. Produced additional revenue through self-generated and referral activity.
Key Achievements:
Increased sales and secured cross-selling opportunities by promoting new products, services, and negotiating profitable contracts to exceed sales quota and improve growth process.
October 2017 - December 2018
Quirk Auto Dealers
New Car Sales & Leasing Specialist
Using the dealership Customer Relationship Management System (eLeads) in managing all customer contact and keeping the pipeline accurate of every contact result
Greeted customers and performed needs analysis to identify requirements and promote a compelling value proposition that promotes the upsell
Worked effectively in a fast-paced, evolving team environment.
Made sales calls and follow-up phone calls to prospective customers.
Assisted customers in selecting vehicle equipment available and described the value to the customers.
Reviewed all optional vehicle equipment available and described the value to the customers.
Demonstrated track record of building relationships and maintaining outstanding customer retention.
Key Achievements:
Awareded “Salesman of the Month” on multiple different occasions, including a three-monthy consecutive period. Consistently achieved a monthly quota or greater.
May 2017 - September 2017
Quirk Auto Dealers
Business Development Representative
Opperated a multi-line phone system and computer
Answered incoming calls in a prompt, polite, professional manner, addressing the customer by the name given to the operator.
Answered customer’s questions while being professional, knowledgeable, and friendly throughout the call.
Confirmed the customer’s information put in the CRM and asks for the e-mail address they respond to adding it to the CRM account.
Responded to assigned internet leads within 15 minutes, answering the customers questions, providing pricing and selection.
Responds to overnight internets leads in the CRM promptly.
Asked every customer for the sale and then the appointment during any call.
Made a minimum of 50 outbound follow up calls per day, in addition to follow up e-mails.
Key Achievements:
Consistenly improved monthly closing ratio to enhance client portfolio and maximize profit.
September 2015 - November 2018
Coldwell Banker
Licenced Realtor, Greater Boston Area
Client-focused Realtor with 3+ years of experience helping clients find their perfect home by carefully researching market trends, property value and neighorhoods
Provided guidance and assisted seller/buyers with marketing and purchasing properties with optimal terms and pricing in alignment with clients’ requirements and financial capacity.
Consulted clients on market conditions, prices, mortgages, legal requirements, and related matters, thus ensuring mutually beneficial agreements through impactful negotiation phases.
Executed comparative market analysis to estimate property value; displayed and marketed real estate properties to potential buyers; and prepared documentation (leases, deed, closing statements, etc…).
Maintained and updated listings of available properties; cooperated with appraisers, escrow companies, lenders, and home inspectors; and built industry networks while coordinating with attorneys.
Education
Graduation December 2017 - BA Sociology
Bridgewater State University
Skills
Customer Service89%
Adapatability100%
WordPress61%
Salesforce71%
Teamwork87%
Negotiation77%
Html & CSS58%
Python45%
Microsoft 365100%
Contact
www.dannyhaggerty.com
Dhaggerty21@gmail.com
508.577.5271
Certifications
Google Cloud Platform Fundamentals: Core Infrastructure